Customer Care Representative

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General Application

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Job Details

Headquarters – Shreveport, LA
$39,520.00

Description

Job Title:               Customer Care Representative
Department:          Customer Care
Location:               1826 Claiborne Avenue, Shreveport, LA
Wage Category:    Non-Exempt
Reports To:           Vice President, Operations

Duties and responsibilities include but are not limited to:

  • Communicate with customers via e-mail.
  • Maintain a positive attitude and calmly respond to customers’ complaints by responding promptly to customer. inquiries, resolving customer complaints, and following up on customer interactions.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Set up new customer accounts and keep accounts up to date.
  • Provide quotes and process orders.
  • Prepare product and customer reports by gathering data collected during customer interactions.
  • Following up with clients or customers to check for customer satisfaction and to place additional orders.
  • Organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated person.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments, and complaints.
  • Maintain customer databases.
  • Communicate and coordinate with internal departments.
  • Escalate customer queries and concerns to management.
  • Other duties as assigned.

Key Competencies:

  • Interpersonal and listening skills.
  • Communication skills – verbal and written.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Customer service orientation.
  • Adaptability and initiative.

Qualifications

  • High School Diploma or equivalent.
  • Knowledge of applicable products and markets Knowledge of customer service principles and practices.
  • Experience working with customer support.
  • Knowledge of M.S. Office products (Outlook, Word, and Excel).
  • Ability to type.
  • Numeric, oral, and written language applications.
  • Preference is given to qualified visually impaired individuals.

 

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In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. All applicants will also be required to pass a pre-employment drug screen and background check.

Louisiana Association for the Blind (L.A.B.) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or genetics, or any other classification protected by federal, state, or local law.