Job Details

Community Services – Shreveport, LA

Full Time

Description

Title: Client Access Coordinator
Department: Community Services
Location: Low Vision Rehabilitation Center (LVRC)
Wage Category: Non-Exempt
Report To: Senior Director, Client Solutions

Overview: The Client Access Coordinator will provide support to the Senior Director, Client Solutions, and professional staff of the Community Services division. Primary responsibilities will include serving as a liaison to clients, staff, and division vendors, such as Louisiana Rehabilitation Services (LRS), Veteran Affairs Medical Center (VAMC), and other healthcare professionals with related documentation and communication.

Duties include but are not limited to:

Client Access/Administrative

  • Assist in scheduling appointments and provide patient notifications regarding appointment dates and equipment tracking.
  • Input programmatic service authorizations to the client software system.
  • Provide front desk support by greeting clients and assisting with paperwork, as needed.
  • Partner with staff to create a monthly Orientation and Adjustment to Blindness (OAB) training schedule.
  • Receive, create, and maintain medical records for the Optometrist and/or Occupational Therapist
  • Maintain records for referral, pending open cases, Louisiana Rehabilitation Services (LRS), and Veterans Affairs (VA) eligibility, and keep abreast of case status to ensure timely scheduling of clients.
  • Comply with Health Insurance Portability and Accountability Act (HIPPA) regulations to maintain strict confidentiality of client information.
  • Other duties as assigned.

Retail (Low Vision Aids Store)

  • Maintain and nurture positive relationships with vendors and seek alternate vendor sources to meet objectives and timelines.
  • Oversee and implement delivery of all devices, demos, and needs of items to instructional staff for clients for evaluations, training, and/or employment.
  • Ensure Point of Sale (POS) is up to date with any POS of devices and/or price changes.
  • Process orders via fax, phone, email, or online.
  • Oversee and manage store inventory, and maintain purchasing, product, and vendor records.
  • Report inventory end-of-month data to the accounting department.
  • Coordinate and track shipping of devices.
  • Receive and upload proper signatures to the client software to confirm receipt of device(s).
  • Assist customers in locating item selection while in the LVRC Store, on the phone, online, and by email.
  • Manage stocking and fronting shelves displays.
  • Administer purchasing process cycle to ensure accuracy in records and payables.
  • Make purchases for LVRC Store.
  • Identify monthly and/or quarterly dates to host Assistive Technology (AT) demo days.
  • Assist in the coordination and execution of AT demo days.
  • Maintain and forward vendor payable records to the accounting department for payment.

Qualifications

  • Two through three years in a clinical or office setting.
  • Strong computer skills with specific knowledge of Microsoft software, databases, and creating/maintaining spreadsheets.
  • Excellent written and oral communication, interpersonal and organizational skills.
  • Be able to manage multiple tasks simultaneously.
  • Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate, and simultaneously maintain multiple projects with a high level of quality and productivity.
  • Physical demands: stooping, standing, turning, bending, kneeling, and the ability to lift at least 25 pounds.
  • Ability to work effectively independently and with other team members.

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